Frequently Asked Questions
FAQ
We currently accept Bitcoin, USDT (TRC20/ ERC20), Ethereum (ETH) and other cryptocurrencies
You’ll find all payment instructions on our checkout page. If you have any questions, feel free to contact us at support@gen-labs.to
You can find full instruction for payment on our website.
We don’t have a minimum payment and order requirement.
From time to time, we run special promotions and offer discount codes that can be applied at checkout. To stay updated on the latest deals and exclusive offers.
Refunds can only be issued if the order has not been shipped. If the order has already been shipped, unfortunately we are unable to provide a refund for your order.
Please contact us immediately after placing your order. Our support team will assist you in updating your shipping details. Once your order has been shipped, we are unable to make any changes to the shipping address.
Maybe, your email address was entered incorrectly on the checkout page, or your order was not successfully paid. Also, please check your spam folder. If you have not received an email confirmation, please contact us immediately and we will help you.
Please contact us immediately after placing your order. Our support team will assist you in updating your shipping details. Once your order has been shipped, we are unable to make any changes to the shipping address.
All our products are manufactured in full compliance with global quality standards and is fully certified by WHO-GMP, and compliant with EU GMP and UK MHRA.
We are official worldwide distributor of GENLABS brand and you can verify us by entering our website name “” or email ” here:
Also, each GENLABS product have a unique product code, and with this code you can verify your product here:
Yes. You can view all third-party lab reports in the Lab Reports section on our website.
Please store your product in a cool, dry place below 30°C, protect from light and do not freeze.
Lyophilized (Unmixed)
● Short term – Lyophilized peptides will remain stable at room temperature for 30-60 days. However, upon receipt all peptides should be stored in the refrigerator (under 4C (39F) for maximum stability and longevity. Peptides stored at this temperature can last 1-2 years.
● Long term – If you are not going to use the peptides withing 1-2 months it is preferable to store the peptides in a freezer at -18C (0F). Peptides stored at this temperature can last 2-3 years. Even more preferable for long term storage is freezing at -80C (-112F) in order to preserve the peptides stability long term.
Reconstituted (Mixed)
● Short term – Peptide solutions generally remain stable up to 30 days when stored in the refrigerator at 4C (39F) depending on the length of the peptide sequence and its inherent instability factors.
● Long term – If peptides absolutely must be stored in solution, sterile buffers at pH 5-6 should be used if possible, and the peptide solution should be separated into aliquots to avoid repeated freezing and thawing. Freezing at -80C (-112F) is optimal in order to preserve the peptides stability.
Not at all! You can place an order as a guest using Guest Checkout. But creating an account gives you extra benefits, such as:
Faster checkout
Order tracking
Order history
Updates on discounts and promotions
We respect all our customers and privacy is very important to us. We do not collect, store or share your information with third parties. Any data sent to and from our website is encrypted.
Also, we offer Guest Checkout and all guest checkout information is deleted after your order is complete. Your personal data can be deleted at your request.
Order history is only available for registered users who have created an account. All guest checkout information/data will be deleted after your order is complete.
To view your order history please Login or Register here: genlabs.st/my-account
Then visit the Order History tab on your Account dashboard or click on the link: